Lifestyle Manager - Concierge

We specialize in personalized lifestyle management, offering services such as :

 Personal Concierge – Tailored luxury experiences

 Travel & Hospitality – Exclusive travel planning

 Brand & Corporate Services – VIP event management and partnerships

Job Description - Dedicated Lifestyle Manager / Elite Lifestyle manager

The Dedicated Lifestyle Manager will be responsible for delivering & maintaining exceptionalservice

levels by Meeting with their Dedicated Members at the initial introduction to service & intro to t h e

Managerstage, and at any other stage throughout the membership as requested by the Member – with

a view to ‘really getting to know’ the member;

Job Functions

 Selecting the appropriate form of member communication – based on effectiveness,swift

resolution, & members’ preference.

 Good knowledge of worldwide travel destinations & luxury products / services, given that our

members are based around the globe& request info regarding predominantly travel, leisure &

services worldwide.

 Keeping members updated regularly, setting deadlinesfor updates & meeting them or providing

new update deadlines in advance of the current one expiring

 Following up with members post-request & obtaining feedback – and communicating to relevant

parties (Line Manager, Bus Dev, Supplier directly);

 Offering customized, personalized, tailored suggestions when fulfilling requests, by their

Dedicated Members’ known preferences & likings – exhibiting good member relationships &

genuine care for their welfare

 Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to

provide a data mine of relevant and up-to-date information

Required Qualifications

 Work background in any of the following sectors / areas, Customer Service Management, Guest

Relations, Lifestyle and or Account Management, Hospitality, luxury travel & leisure.

 Possess a minimum of 4 – 7 years of Concierge experience

 In-depth understanding of requirements involved in the lifestyle management of affluent, high

net worthies.