Guest Relations Executive

Position : Guest Relations Executive (Operations & Business Development Focus)

Overview :

We are seeking a dynamic and proactive Guest Relations Executive who combines strong operational expertise with business development acumen . The ideal candidate will efficiently manage day-to-day operations while actively contributing to lead generation and revenue growth. This role is crucial in maintaining high service standards and ensuring guest satisfaction across our properties.

Key Responsibilities

Operations & Guest Experience

Manage day-to-day operations efficiently to ensure seamless guest experiences.

Address guest concerns effectively, both pre-booking and post-booking , ensuring timely resolution and satisfaction.

Oversee inventory management for all properties, ensuring furnishings, amenities, and supplies are well-stocked.

Maintain property upkeep standards, ensuring cleanliness, functionality, and overall aesthetic appeal.

Implement and monitor upkeep schedules and regular property inspections.

Supervise and coordinate housekeeping staff , ensuring quality and efficiency.

Ensure consistent quality control across guest rooms and common areas.

Coordinate repairs and maintenance as needed to ensure operational continuity.

Business Development & Revenue Initiatives

Drive lead generation for new properties / apartments.

Assist in property acquisitions by scouting nearby locations and generating local leads.

Support revenue-enhancing activities , such as sending promotional emailers, building partnerships (e.g., hospitals, corporates), and developing new guest engagement initiatives.

Collaborate with the team to identify new business opportunities and process improvements.

Vendor & Staff Coordination

Manage and coordinate with suppliers and vendors to ensure timely procurement and cost efficiency.

Assist in staff training , including hospitality practices such as meal or breakfast preparation support when needed.

Qualifications & Skills

Bachelor’s degree in Hospitality, Business Administration, or related field.

1–4 years of experience in hospitality operations, guest relations, or property management.

Strong organizational and problem-solving skills.

Excellent communication and interpersonal abilities.

Proficiency in MS Office and basic property management systems.

A proactive, service-oriented, and ownership-driven attitude.