Guest Service Associate - Front Desk

Company Description

The Innkeeping Co. features a collection of intimate and small luxury hotels situated across some of India’s most evocative destinations. Each Innkeeping Co. hotel reflects the local charm through thoughtfully designed architecture and interiors, creating a genuine sense of place. The team is carefully selected for individuality and warmth and trained to provide intuitive, graceful, and authentic service. At The Innkeeping Co., every detail is crafted to ensure an unforgettable and soulful guest experience.

Role Description

We are seeking a full-time Guest Service Associate - Front Desk for an on-site position at our New Delhi location. The role involves welcoming and assisting guests with check-in and check-out procedures addressing guest inquiries, assisting in our cafe, and ensuring a seamless and memorable guest experience. You will also provide excellent customer service, resolve guest concerns promptly, and contribute to maintaining a positive and welcoming environment.

Qualifications

• Proficiency in Guest Services and Guest Service tasks to ensure exceptional guest experiences
• Strong Customer Service skills to address guest needs and handle inquiries professionally
• Excellent Communication skills, both verbal and written
• Ability to work in a fast-paced, customer-facing environment
• Strong problem-solving abilities and attention to detail
• Previous hospitality or front-desk experience is a plus
• Proficiency in using standard hotel management software