Apollo Onboarding Specialist

About the company :

At INSIDEA, we are a fully remote organisation, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence and drive real, measurable growth. From marketing optimization and content creation to full-scale HubSpot integration, we provide a holistic approach to transform your digital experience and maximize performance.

Job Description :

We are looking for a client-facing Apollo Onboarding Specialist to manage and deliver onboarding experience for clients. This role is critical in ensuring a smooth setup, integration, and understanding of the Apollo platform. The ideal candidate will have excellent communication skills, a strong screen presence, and hands-on experience with Apollo's functionalities and integrations.

Job Responsibilities :

Conduct structured onboarding programs for new clients using the Apollo platform.

Serve as the primary point of contact for clients during onboarding, primarily in the EMEA region .

Explain Apollo’s capabilities, features, and integration options clearly and effectively.

Address client queries with confidence and technical accuracy.

Collaborate with internal teams to ensure a seamless transition from onboarding to active use.

Understand and explain what can and cannot be integrated within the Apollo ecosystem.

Customize onboarding sessions based on the client’s business model and technical setup.

Preferred Experience :

Proven experience in a client-facing onboarding, training, or support role .

Strong communication skills and a confident screen presence for video calls.

Solid understanding of the Apollo.io platform (or similar sales engagement / CRM tools).

Basic technical knowledge of integrations, APIs , and platform capabilities.

Ability to translate technical terms into easily understandable language for clients.

Self-motivated, organized, and capable of managing multiple onboarding sessions simultaneously.

Familiarity with common sales, CRM, or marketing automation tools (e.g., Salesforce, HubSpot, Outreach).

Working hours :

This role follows EMEA working hours