Senior Manager - Dynamics

ConfidentialBengaluru / Bangalore

30+ days ago

Job description

Strategic Planning – Develop and execute strategies for field service operations that align with company goals and enhance service efficiency and customer satisfaction.

Dynamics 365 Management – Oversee implementation and optimization of Microsoft Dynamics 365 for Field Service, including replacement of legacy systems.

Process Optimization – Identify and implement best practices to streamline operations and improve service delivery through technology.

Customer Engagement – Build strong customer relationships, address concerns promptly, and maintain high satisfaction levels.

Performance Metrics – Define, monitor, and act on key KPIs to drive continuous improvement.

Team Leadership – Mentor and lead global teams with a focus on accountability and excellence.

Budget Management – Oversee field service budget and ensure efficient resource allocation

Skills Required

Dynamics 365, field service, Legacy Systems, Process Optimization

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Senior Manager • Bengaluru / Bangalore

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