Lead Network Engineer - SDWAN / WLAN

Description : Network Engineer : 8 : Overview :

Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1 / L2 engineers, and act as the main technical point of contact for global Responsibilities :

• Drive operational processes (incident, change, problem management).
• Lead cross-domain incidents and operational crisis management.
• Ensure proactive service operations and continual improvement initiatives.
• Coordinate team schedules to cover 24x7 support.
• Coach L1 / L2 engineers in technical and behavioral skills.
• Manage relationships with partner companies and escalations.
• Conduct root cause and impact analyses for major & Qualifications :
• 8+ years of experience in SDWAN, WLAN, routing, switching, firewalls (Cisco & Fortigate).
• Expert knowledge : in incident / process management or technical lead role in ICT.
• ITIL principles, operational governance experience.
• Strong leadership, analytical, and problem-solving skills.
• Effective communication with internal teams and customers (English).

(ref : hirist.tech)