Network Engineer Team Lead

Duties and Responsibilities : - Lead a team of IT support technicians and engineers, providing guidance, mentorship, and support to ensure the timely resolution of technical issues and adherence to service level agreements (SLAs).- Implement and maintain IT service management best practices, including incident management, problem management, change management, and service request management processes.- Develop and maintain ITSM documentation, including standard operating procedures (SOPs), knowledge base articles, and system documentation.- Collaborate with cross-functional teams to identify and implement improvements to our IT infrastructure, including hardware, software, networks, and security systems.- Monitor the performance and availability of IT systems and infrastructure components, proactively identifying and addressing potential issues to minimize downtime and ensure business continuity.- Manage relationships with third-party vendors and service providers, ensuring compliance with contracts and SLAs and resolving any issues or escalations in a timely manner.- Stay current with industry trends and best practices in ITSM and infrastructure management, recommending and implementing new technologies and processes to enhance efficiency and effectiveness.- Manage Develop & Deliver all Software / Tool / technology and IT Infra Projects as per business needsRequired Skills and Qualifications : - Excellent understanding of the Scrum and Agile Software Development Methodologies using tools like Atlassian JIRA / Confluence and Azure etc.- Proficient with MS Office Suite ( Specially MS xlsx, MS Doc and MS ppt, Visio)- Good decision-making considering the criticality of needs and trade-offs.- Practical experience with product development management.- Strong knowledge of Intune. Entra ID, Office 365.- Ability to prioritise the ITSM process.- Excellent understanding of the principles of End user-Support- Excellent communication, both written and spoken, for collaborating with different teams- Work well in small and huge teams- Knowledge of design IT & IS guidelines.- Technical background with knowledge of hardware / Software and SAS Application support- Good organizational skills- Creative and innovative thinking- Passionate about providing intuitive and excellent user experience.- Good team player- Prior experience of working with Global clientsTo know our Privacy Policy, please click on the link below or copy paste the URL on your browser :