Support Analyst - Desktop

Role : Support Analyst

Team : Technology Operations

Squarepoint is looking for a Desktop Support Analyst to support a global community of approximately 500 + users in a Windows environment. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange / Outlook, Microsoft Office in an on premise or cloud-based solution; access control policies via Windows Active Directory; remote access assistance and hardware issues.

Position Overview :

• Provide 24x5 support on-site and to a global community of approximately 500 + users as per business requirement;
• Provide on-call weekend support on a rotational basis;
• Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks / knowledge based and incident management and request fulfillment processes;
• Partner with Level 2 & 3 internal and external teams / vendors as appropriate to help troubleshoot more complex incidents;
• Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools;
• Proactively automate common tasks to improve efficiency and increase productivity;
• Collaborate with internal and external teams to develop strategic solutions;
• Perform related duties & responsibilities as requested.

Required Qualifications :

Nice to have :

Desired experience in the following areas a plus :

The minimum base salary for this role is $80,000 if located in New York. This expectation is based on available information at the time of posting. This role may be eligible for discretionary bonuses, which could constitute a significant portion of total compensation. This role may also be eligible for benefits, such as health, dental, and other wellness plans, as well as 401(k) contributions. Successful candidates’ compensation and benefits will be determined in consideration of various factors.