Engagement Manager
Top IT Product CompanyChennai, Tamil Nadu, India1 day ago
Job descriptionPositioning company's Product and / or services to the customers. Identify continuous growth opportunities for new business as per account expansion target. Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment. Manage customer satisfaction and ensure high customer satisfaction. Ensure for every delivery Client Sign-Off and acceptance are in place Responsible for the end to end delivery – takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates.
About the company : A Top IT Product Company
Requirements :
- 6+ years of Exp and having 4+ Years of POST MBA experience in Delivery, Project management, Client Engagement or Presales.
- Knowledge of system integration issues
- Knowledge of estimation, planning, project management, budgeting and quality assurance as it relates to ECM / BPM practices
- Thorough understanding of Project Management methodologies and tools.
- Proactively maintain existing relationships and leverage relationships to develop a sales pipeline; develop new opportunities to increase company visibility in the account. Will carry an annual billing target
- Ability to coordinate and prioritize customer requests with the assistance of other managers to ensure the highest level of service possible to the customer.
Responsibilities :
Please share your resumes with bhawna@marketscope.in
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Engagement Manager • Chennai, Tamil Nadu, India
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