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Digital Community Engagement Manager
ConfidentialChennai8 days ago
Job descriptionCreate engaging content including posts, polls, newsletters, and announcements to keep the community informed Organize and host interactive virtual events such as AMAs, contests, and live discussions to strengthen community bonds Work closely with marketing, customer support, and product teams to share community insights and support key initiatives Act as the voice of the community internally by relaying feedback, trends, and suggestions for continuous improvement Track and analyze community engagement metrics such as sentiment, growth, and participation Monitor market trends and adapt community strategies to stay ahead in the B2B and professional services landscape Recommend improvements based on data and user feedback to improve engagement and user experience Proven experience as a Community Manager or similar role, with expertise in online engagement and moderation Excellent verbal and written communication skills with the ability to engage diverse audiences Deep familiarity with online community platforms , including features like channels, groups, and bots Strong understanding of the technology and professional services industry Ability to build relationships and foster a welcoming, inclusive environment Self-starter with the ability to manage multiple initiatives in a fast-paced and collaborative environment Experience with social media management tools and community analytics platforms Bachelor's degree in Marketing, Communications, Business , or related field (preferred)
Key Responsibilities :
Community Building & Engagement
- Build and manage a strong, engaged, and vibrant online community across platforms (forums, social media, etc.)
- Develop and execute engagement strategies to foster discussions and increase participation
- Respond promptly to inquiries, moderate discussions, and resolve concerns in a professional manner
Content Creation & Events
Cross-Functional Collaboration
Monitoring & Reporting
Requirements :
Skills Required
Social Media, Content Creation, community building
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Engagement Manager • Chennai