Business Systems Optimization Specialist

Career Opportunity

Job Description

As a CRM Business Analyst, you will bridge the gap between business stakeholders and technical teams by analyzing performance, identifying areas for improvement, and streamlining customer-related processes. Key responsibilities include gathering business requirements, defining CRM features, configuring and customizing platforms, and creating dashboards and reports.

• Develop system features, workflows, and business processes that map to CRM capabilities.
• Collaborate with cross-functional teams to optimize processes and define CRM requirements.

Required Skills & Qualifications

A successful candidate will have strong analytical and problem-solving skills, excellent communication and collaboration skills, experience with CRM platforms like Salesforce or Microsoft Dynamics, and knowledge of business process optimization and project management.

Key Responsibilities :