Associate Manager- UPI Payment Operations
NaviBengaluru, Karnataka, IndiaAssociate Manager
UPI Payment Operations
Location : Bangalore
About the Team
At Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close partnership with Product, Marketing, Data Science, Analytics, Tech and other support functions. The team focuses on expanding the customer base, boosting revenue and optimising costs through continuous improvement.
About the Role
We’re looking to strengthen UPI transaction operations with a dedicated team member focused on reliability and issue resolution. You will work closely with NPCI, banks and vendors to manage transaction issues, streamline processes, and improve user experience. This is a high-ownership role with a direct impact on customer trust.
What We Expect From You
Ownership & Process Management
- Build strong working relationships with NPCI, banks and vendors
- Define SOP and own resolution of all transaction issues including terminal status discrepancies, fund flow gaps and reconciliation delays.
- Drive root cause analysis and long-term fixes to minimize customer impact.
Day-to-Day Operations
Must Haves
Inside Navi
We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!
Our Culture
The Navi DNA
Ambition. Perseverance. Self-awareness. Ownership. Integrity.
We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.
We chase excellence by uplifting each other—and that starts with every one of us.
Why You'll Thrive at Navi
At Navi, it’s about how you think, build, and grow. You’ll thrive here if :
Create a job alert for this search
Operation Manager • Bengaluru, Karnataka, India
- Promoted
CFO consultant
Scalemetricshosur, tamil nadu, in- Promoted
Finance Lead
Emeritushosur, tamil nadu, in- Promoted
Sr. Accounts Receivable Analyst
Egnytehosur, tamil nadu, in- Promoted
Accounting Manager
Pentangle Tech Services | P5 GroupBengaluru, IN- Promoted
- Promoted
IFRS Audits (Financial Instruments / Forex entities / Brokers)
AKM GlobalBangalore, IN- Promoted
Senior Financial Accountant
Telnahosur, tamil nadu, in- Promoted
Gainsight Administrator
IRIS Centre of Excellence - Indiahosur, tamil nadu, in- Promoted
Accountant (Australia)
Global Assisthosur, tamil nadu, in- Promoted
Administrative and Accounting Assistant
ALIANDOhosur, tamil nadu, in- Promoted
Manager Costing
The Banyan HR Consults ChennaiHosur, Tamil Nadu, India- Promoted
Finance Officer
ZedPlus Accounting and Financehosur, tamil nadu, in- Promoted
Accounting Manager
Rakuten SymphonyBangalore Urban, Karnataka, India- Promoted
Actuarial Life GGY AXIS
EliteRecruitmentshosur, tamil nadu, in- Promoted
Actuarial Life Pricing
EliteRecruitmentshosur, tamil nadu, in- Promoted
- New!
Accounting & Reporting Specialist
Scalemetricshosur, tamil nadu, in- Promoted
Workday Financials Administrator
RGPBengaluru, Karnataka, India- Promoted
Sap Financial Accounting Consultant
Capgemini InventBengaluru, Karnataka, India- Promoted
Finance Manager
Grow Your Staffhosur, tamil nadu, in- Promoted
- New!
){kind=logo}