Senior Manager, People Experience

About McDonald’s :

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Sr. Manager, Alignment (Market Relationship Management)

Job Description :

The Sr. Manager, Alignment (Market Relationship Management) serves as the primary relationship manager between the Global PEX team and designated market people leads. This role ensures the consistent delivery of high-quality services by overseeing market execution, managing escalations, and deploying global People solutions into markets. The manager partners closely with market stakeholders to identify service opportunities, strengthen collaboration, and maintain alignment between global standards and local needs.

Responsibilities :

Market Relationship & Oversight :

• Act as the primary liaison between the Global PEX team and assigned market People leads.
• Build strong relationships with market leaders to foster trust, collaboration, and two-way communication.
• Oversee market-level delivery of global people solutions to ensure adherence to service-level expectations, quality, and timeliness.
• Partner with markets to understand unique needs, challenges, and requirements, balancing global standards with local execution.

Escalation Management :

Global Solution Deployment :

Service Excellence, Simplification & Continuous Improvement :

Experience :

Skills :