Information Technology Manager

Position Title : Manager – IT

Location : Bangalore Head Office (with travel to stores & warehouses as needed)

Department : IT / Technology

Reporting To : Head of IT

Job Type : Full Time – Onsite

Position Summary

We are looking for a dynamic and hands-on IT Manager to lead and oversee end-user IT support operations across Corporate (HO), Warehouses, and Retail Stores. This role requires a balance of technical expertise, team leadership, and service delivery excellence. The candidate will manage a distributed support team, ensure uptime across all business locations, drive IT service improvements, and coordinate with cross-functional and vendor teams to meet business SLAs.

Key Responsibilities

Corporate IT Support (HO) :

• Lead day-to-day support for corporate users across departments (HR, Finance, Product, Legal, etc.).
• Oversee IT asset lifecycle management (laptops, desktops, printers, conferencing tools).
• Manage IT onboarding / offboarding, application access, and account provisioning (AD, O365, Slack, Jira, etc.).
• Handle escalations and provide L2 / L3 troubleshooting support for enterprise tools.
• Drive compliance across corporate devices (ISO standards, endpoint security, DLP).
• Collaborate with system, cloud, and security teams for infrastructure integration and support.

Retail (Store) IT Support :

Warehouse & Logistics IT Support :

Team Management

Service Delivery & Tools

Network & Infrastructure Support

Required Skills & Qualifications

Educational & Certification Requirements