1st Line Technical Support Specialist

We're the UK’s leading business telephony and cloud communications provider.

Delivering IT services, contact centre technology, unified comms, fixed-line voice, connectivity, and managed cloud solutions.

Join our Team as a 1st Line Technical Support Specialist Location :  Gurgaon, India

About the Role :

We're looking for a customer-focused individual to join our Technical Support Team. You'll be welcomed into a supportive team and receive training from day one, enabling you to deliver an outstanding customer experience.

What Makes You a Great Fit :

• Customer-Centric :  You thrive in a customer-focused environment and know how to make a real difference.
• Relationship Builder :  You're great at building relationships and going the extra mile to get things done.
• Clear Communicator :  You can demystify jargon and provide advice to non-technical customers.
• Detail-Oriented :  You have excellent attention to detail and can support customers in line with SLAs.
• Team Player :  You work well with others and can also use your initiative.

Key Responsibilities :

Perks for our People :

Who we are :

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values :

We champion our values in everything we do : Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I :

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.