Manager II, Vendor Consultant, Retail Business Services

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION : About Amazon.com

Amazon.com strives to be Earth's most customer-centric company

where people can find and discover virtually anything they want to buy

online. By giving customers more of what they want - low prices, vast

selection, and convenience - Amazon.com continues to grow and evolve as a

world-class e-commerce platform. Amazon's evolution from Web site to

e-commerce partner to development platform is driven by the spirit of

innovation that is part of the company's DNA. The world's brightest

technology minds come to Amazon.com to research and develop technology

that improves the lives of shoppers and sellers around the world.

Key job responsibilities

About the Role

Team Manager, Vendor Consultants Team - RBS AVS

As a Vendor Consultants Manager in Retail Business Services (RBS), you will have the exciting opportunity to help shape and deliver on the strategy for managing Amazon vendors.

RBS team is looking for a customer centric, driven, and

creative people leader to join our team. The role leads a team of Vendor Consultants responsible for managing business growth for some of the most influential Selling Partners (vendors) on Amazon, ensuring

Selling Partner satisfaction with the program through a high level of service and operational standards. In this role, you will manage

strategic joint business plans for Selling Partners across your team by collaborating with them to explore innovative ways to identify and

execute new operational improvement opportunities. You will interface internally with leaders from our Retail and Vendor Services teams and will be responsible for all operational aspects of the vendor's business with Amazon. Your team will engage directly

with multiple internal teams to optimize the product line for key manufacturers (vendors) on Amazon. The candidate thrives in an

ambiguous environment where they must develop, implement and iterate

data, processes, mechanisms and guardrails to improve the customer

experience. Further, the candidate is a business owner who

understands the key levers to drive business growth and can operationalize those levers across their team. They have a passion for

people leadership and are at their best when they're building,

developing and managing high-performing teams. Your team will utilize a

wide range of skills and work across major functional areas such as site

merchandising, buying, inventory management, finance, operations and

online marketing, to drive the performance of strategic vendor partners

at Amazon. In this role you will be focused on the strategic and operational aspects of managing the customer relationships.

You will lead the team that looks into strategic and

operational aspects of vendors business with Amazon, root cause analysis of issues and opportunities affecting the vendor's business.

A day in the life

Responsibilities Include :

Lead a team of Vendor Consultants, prioritizing strategic initiatives and provide escalation support as needed.

Success will be measured by the performance of your

internal teams on input metrics and impact of vendors on creating a great customer experience.

Identify, action and / or provide advice on how to improve

business input metrics that drive growth and improve end customer experience, in collaboration with other Amazon programs and teams.

Manage end to end goal setting for team to align with organizational goals.

Build relationships with stakeholders across the portfolio; proactively build joint business plan action items and act as a point of escalation for issues, questions, and concerns.

Act as a thought leader in defining success criteria and

understand business needs of Selling Partners in an ever-changing

business environment. Contributes to and leads strategic plans and

documents for the organization.

Leads recruiting and hiring efforts across direct team and broader organization.

Manage stakeholders needs and monitor complexity through efficient resource allocation of Vendor Consultants.

Monitor stakeholders satisfaction survey results to analyze both positive and negative feedback trends. Establish improvement plans and mange expectations with Vendor Consultants as

appropriate.

BASIC QUALIFICATIONS :

• 5+ years of team management experience
• Bachelor's degree
• Experience analyzing data and best practices to assess performance drivers
• Experience influencing internal and external stakeholders

PREFERRED QUALIFICATIONS :

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.