This job offer is not available in your country.
Senior Business Insights Manager
TaskUsKozhikode, IN2 days ago
Job descriptionDefine and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal data science, product, and engineering teams to develop AI / ML solutions, PoCs, and production-grade deployments. Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI. Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation. Drive organizational maturity in digital transformation, citizen development, and AI literacy. Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement. Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred). Six Sigma Black Belt certification (mandatory). 12+ years of experience in BPO / KPO / Shared Services , with proven ownership of large-scale transformation projects. 5+ years of experience leading AI / ML initiatives , with demonstrable understanding of model lifecycle, deployment, and AI governance. Proficient in tools like Python, SQL, Power BI / Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate). Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations. We ARE looking for : A practitioner who has utilized the Six Sigma Black Belt methodology to drive significant, measurable improvements in a BPO environment. The candidate must show a strong emphasis on operational delivery / improvement. We are NOT looking for : Candidates whose main experience is as a Six Sigma Trainer or Program Manager focused purely on certification or curriculum. Strategic thinker with a bias for action and problem-solving mindset. Strong leadership presence with ability to influence C-level stakeholders. Excellent communication and storytelling skills, especially in presenting data-backed recommendations. Comfortable operating in fast-paced, ambiguous, and matrixed environments.
Key Responsibilities
Process Reengineering & Six Sigma
- Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
- Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
- Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
Strategic Transformation Leadership
AI / ML-Driven Innovation
Cross-functional Program Execution
Capability Building & Change Management
Required Qualifications
Critical Clarification on Six Sigma Black Belt Experience :
The Black Belt certification is being prioritized because it signifies a deep, practical understanding and proven track record of process adherence, rigorous process improvement, and tangible operational results.
Preferred Traits
Create a job alert for this search
Senior Manager • Kozhikode, IN
Related jobs
To take this mission further, we’re looking for a.Marketing and Sales organization.You will work closely with our global leadership team, aligning to.
Define and implement a global analytics ecosyst...Show moreLast updated: 11 days ago
- Promoted
Senior Manager Sales - Corporate Events
SodexoKozhikode, IN Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all backgrounds.At Sodexo, we offer 100+ service solutions across diverse sectors—corporates, heal...Show moreLast updated: 24 days ago
- Promoted
Business Development Manager
EventcomboKozhikode, IN Responsibilities (not limited to) : .Understand customer requirements and showcase the value using the Eventcombo demonstration.
Answer all product-related questions ethically and politely and also ad...Show moreLast updated: 1 day ago
- Promoted
Senior Manager - Business Development
ConfidentialKozhikode / Calicut ASTER DM HEALTHCARE LIMITED is looking for Senior Manager - Business Development to join our dynamic team and embark on a rewarding career journey.
Develop and implement business development strateg...Show moreLast updated: 30+ days ago
- Promoted
Senior Business Development Manager
illuminemalappuram, kerala, in Job Title : Business Development Representative (BDR) – USA Market.Location : Remote (Night Shift).Salary : 15-30 Lacs plus commission.
We are a leading SaaS company revolutionizing the childcare softwa...Show moreLast updated: 11 days ago
- Promoted
Senior Sales Specialist
InstaServiceMalappuram, IN InstaService is an innovative on-demand services platform offering immediate and scheduled home services—handyman, plumbing, cleaning, and more.
Our mission is to deliver top-notch service quality w...Show moreLast updated: 30+ days ago
- Promoted
Senior Business Development Executive
The Language SKOOLKozhikode, IN Business Development Executive | Remote.Pay : Up to 600,000 per year + Incentives (Based on experience).We are a fast-growing language learning company helping individuals achieve their personal and...Show moreLast updated: 11 days ago
- Promoted
Senior Business Development Executive
sixjuly Design StudioKozhikode, IN We are a design-first company that partners with startups and businesses to deliver impactful UI / UX, branding, and product design services.
Our focus is on strategy, quality, and outcomes.We’re now ...Show moreLast updated: 1 day ago
- Promoted
Senior Project Manager
Zensar Technologiesmalappuram, kerala, in Job Role- Senior Project Manager.Primary Skills- Strong experience with CISCO Products, CCW and CCWR, EA(Enterprise Agreement), Project Manager role.
Lead and manage Cisco Commerce projects from ini...Show moreLast updated: 23 days ago
- Promoted
Business Development Manager - Affiliate Partnerships
CustomGPT.aiMalappuram, IN Workplace type : Remote — open to candidates worldwide (non-US focus).OpenAI, Google, Microsoft, Anthropic, Cohere, and Meta.
Our no-code AI platform brings custom AI to mid-market and SME Enterprise...Show moreLast updated: 16 days ago
- Promoted
Business Insight Leader, (US SHIFT) | Remote
BirdeyeMalappuram, INRemote
- Promoted
Senior Business Development Representative
Fuse CapitalMalappuram, IN Senior Business Development Specialist.The position is a full-time remote position.Business Development Representative to join Fuse Capital’s growing team.
In this role, you will be responsible for ...Show moreLast updated: 1 day ago
- Promoted
Senior Manager, New Initiatives
Wellisen Nutraceuticals Pvt LtdMalappuram, IN Senior Manager, New Initiatives — Knowledge Networks.Knowledge Networks (KN) is a global platform driving responsible AI governance and enterprise AI leadership.
Through our flagship initiatives—Reg...Show moreLast updated: 12 days ago
- Promoted
- New!
Senior Manager-AIF
Validus Fintech Services Pvt LtdMalappuram, IN Senior Manager – AIF Operations.Location : Hyderabad (Work from Office, 5 Days a Week).Validus FinTech is a new-age Digital Transfer Agent and Fund Administrator, redefining India’s investment ecosy...Show moreLast updated: 5 hours ago
- Promoted
Independent Business Expert
virtualboardindiaKozhikode, IN Just about anyone with ideas, motivation; with some.And want to be part of an unique business consulting model drop a "🟢 Interested" in the comments or DM me directly.
You could also post details a...Show moreLast updated: 24 days ago
- Promoted
Business Risk Manager (Savings)
RevolutMalappuram, IN People deserve more from their money.More visibility, more control, and more freedom.Since 2015, Revolut has been on a mission to deliver just that.
Our powerhouse of products — including spending, ...Show moreLast updated: 1 day ago
- Promoted
Senior Bid Manager
TagKozhikode, IN Responsible for end-to-end management of B2B Sales Process (both New BiZ and Accounts) – right from PQQ / ITT / RFI until RFP / Closure stages helping the organization to achieve its Growth objectives.Pl...Show moreLast updated: 30+ days ago
- Promoted
Senior Consultant
ValorantMalappuram, IN Valorant is a fast-growing consulting firm at the intersection of procurement and AI.We help global clients — across private equity, technology, life sciences, financial services, industrials, and ...Show moreLast updated: 30+ days ago
- Promoted
Senior Business Development Manager
Best Infosystems Ltd.Malappuram, IN Senior Business Development Manager_Full-Time_Remote, India.Senior Business Development Manager.We are seeking a highly motivated and experienced Senior Business Development Executive (BDE) to driv...Show moreLast updated: 16 days ago