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Fleet Manager
ConfidentialOoty, India7 days ago
Job description. Provide feedback at individual level and conduct weekly one-on-ones to understand . Ensure excellent customer experience by solving order level escalations. . Support Pickup & Delivery Partners during emergencies and exigencies. . Prior experience in process design and operations implementation. . 2-8 years of experience in managing blue collared workers. . Should have a bike and be willing to travel within the city . Should be available to work on Weekends . Knowledge on supervisory techniques to manage, motivate and train blue collared . Should know local geographical area knowledge and should be able to converse in local . The candidate should have entrepreneurial attitude / should be a go-getter . Must have attention to detail and critically think through to resolve problems. . Must have customer service skills and be able to maintain a consistent, high level of
Fleet Manager
Job Description :
- . Managing a team of 120-150 Pickup & Delivery Partners directly on a daily basis
- . Drive Pickup & Delivery Partners efficiencies assigned at an individual level.
- . Pickup & Delivery Partner attendance to be maintained basis demand on a daily basis.
- . Improve and maintain promised delivery times for better customer experience.
- . Conduct classroom / field training at individual level for better customer experience.
- . Conduct regular field audits for better compliance among Pickup & Delivery Partners.
- . Manage and control voluntary attrition and control absconders by conducting regular
engagement activities.
problem areas.
Desired Candidate :
workers.
languages.
service.
Skills Required
Customer Service, Process Design
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Manager • Ooty, India
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