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Technical Support Specialist

Technical Support Specialist

COMPUNNEL TECHNOLOGY INDIA PRIVATE LIMITEDChennai, Tamil Nadu, India
11 hours ago
Job description

Technical Support Specialist-RHCSA

Location : Noida (Compunnel Office)

Experience Range : – Minimum 3 years

Budget : – 7 LPA

Mode : - FTE

Education Qualifications / Certifications

  • RHCSA (Mandatory)

Job Description :

Work Experience & Skills Required

  • Valid Red Hat Certified System Administrator (RHCSA) certification
  • Minimum 2+ years of technical support experience involving Red Hat technologies
  • Global customer exposure through written, verbal, and live chat communication
  • Experience managing customer escalations via chats, tickets, and calls
  • Responsibilities

  • Understand and troubleshoot user queries within the defined TAT
  • Provide technical assistance to learners (internal & customers) for Red Hat Online Learning
  • Support instructors with lab environments during virtual trainings
  • Collaborate with Red Hat training teams to resolve learner issues
  • Perform QA testing on the training platform for new feature releases
  • Maintain accurate documentation and contribute to process repository
  • Propose and define process improvements
  • Perform root cause analysis for recurring issues
  • Log Jiras with complete documentation for reproducible issues requiring curriculum intervention
  • Adhere to communication procedures, guidelines, and policies
  • Deliver excellent customer satisfaction and uphold Red Hat’s brand image
  • Create a job alert for this search

    Technical Support Specialist • Chennai, Tamil Nadu, India

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