Customer Support Executive

About GoKhana - ToBox Ventures Pvt Ltd :

GoKhana is a full-stack B2B technology company that manages end-to-end food programs for corporates and enables the Next-Gen Digitized Cafeteria. Bringing together an imaginative blend of technology, logistics and food service management, GoKhana offers SaaS solutions to digitize corporate cafeterias and eateries in tech park. GoKhana’s award-winning solution brings our food partners, corporate partners, and their employees on a single, transparent platform. GoKhana is built around the principle of simplicity. Whether it is the simplicity of solving problems, eliminating the need for multiple apps for outlet types, or the absolutely intuitive ease of using the app.

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About Executive – Customer Support :

The customer support executive is the direct connection between the customer and the company. They need to identify problems, analyse situations, and find appropriate solutions. They should be resourceful, proactive, and able to think critically to resolve customer issues effectively.

Roles & Responsibilities :

• Primarily handling merchant escalated cases daily.
• Working with the internal stakeholders to extract the resolution.
• Identify opportunities for process improvement, considering the merchant and partner experiences.
• Proactively help to resolve merchant concerns in a timely, professional and positive manner, escalating issues to the next level or other internal stakeholders, as needed.
• If required need to connect with the merchants via phone or non-voice channels, to understand and work on the case efficiently and effectively.
• Flexible to take up extra initiative or additional work as per the organizational requirement.

Prerequisites :