Walkin Drive_8-Nov-25_Service Management_Bangalore

Dear Candidate,

We are Organizing a walk-in Drive at Bangalore Location on 08-Nov-2025. Please find details below :

Role : Service Management

Exp : 4 to 6 Years

Location : Bangalore

Venue : TCS Bangalore

Address : TCS L-Centre, Plot No.78, 79 & 83,EPIP Industrial Area, Whitefield,

Bangalore

• 560066

JD :

Participate in postmortem meetings and drive service providers to identify root cause including well defined corrective / preventive action plans

Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution plans

Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities

Pro- actively identify operational issue and trends

Provides appropriate reporting and drive resolution working directly with Service Providers

Monitor’s problem management performance metrics and Key Performance Indicators (KPIs)

Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues

Creating and updating of Problem Records

Organizing and chairing Problem Investigation and Problem Review Meetings

Driving investigations to identify the root cause of Problems, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)

Documents to Carry :

1.TCS application form available on iBegin

2. PAN / Aadhaar or any other Government ID Proof.

3. Updated CV / Resume to be provided.

4. 2 Passport size Photographs

Please reach the venue by 10 : 00 AM.

Regards

Gunsheel Sidana

Human Resources

Talent Acquisition Group

Tata Consultancy Services