Senior Client Servicing Manager

Company Description

DreamSequence is an AI-first advertising and production agency specializing in creating innovative ads, social media content, event films, corporate films, and animation. Our clients include Mondelez (all Cadbury brands), Adani, Coca Cola Company, Reliance Brands, Hamleys, Sun Pharma and more.

Our creative office is in Bandra West, Mumbai. Our registered address is WeWork Vaswani Chambers, Worli, Mumbai.

Role Description

This is a full-time, on-site role for a Senior Manager - Client Relations located in Mumbai. The Senior Account Manager will be responsible for managing key client relationships, developing and executing strategic account plans, coordinating with internal teams, and ensuring the successful delivery of projects.

Client relationship management : developing and maintaining strong relationships with clients.

Project management : complete accountability on projects, delivering on expectations to ensure client satisfaction and business success, presenting ideas and account management on a day-to-day basis.

Understanding client briefs and translating the same to the internal team with an actionable plan.

Liaising with our creative team (editors, designers, copywriters), other partner agencies and external vendors to successfully complete client projects.

Identifying new business opportunities by targeting new clients and upscaling current ones.

Working with the finance team to ensure complete and timely billings of projects.

Qualifications

2 to 5 years of experience in an advertising agency, production house, or equivalent

Experience in client relationship management and account planning

Strong communication and interpersonal skills

Ability to coordinate and collaborate with internal teams

Proven track record of successful project delivery and client satisfaction

Strong problem-solving and organizational skills

Ability to work in a fast-paced, dynamic environment

Bachelor's degree in Business, Marketing, or related field