Dispatch Manager

Role Overview

The Dispatch Manager is responsible for ensuring smooth planning, execution, and monitoring of all project dispatches. This role requires proactive coordination between production, warehouse, logistics, and project management teams to ensure every dispatch is executed with accuracy, speed, and quality. The ideal candidate thrives in a fast-paced environment and is driven by achieving on-time deliveries with minimal turnaround time (TAT).

Key Responsibilities

Plan, schedule, and monitor all project dispatches on a daily and weekly basis.

Coordinate closely with project managers, warehouse, procurement, and transport teams to ensure readiness of materials before dispatch.

Maintain and track dispatch timelines to ensure minimal TAT from production to site delivery.

Ensure all dispatch-related documentation (invoices, delivery challans, packing lists) is complete, accurate, and compliant.

Monitor real-time status of dispatches and provide timely updates to internal teams.

Identify and resolve bottlenecks or delays proactively by collaborating across departments.

Maintain dispatch records and prepare reports on dispatch performance, delays, and improvements.

Optimize dispatch routes and loads for cost and time efficiency.

Ensure adherence to company policies on safety, quality, and customer satisfaction.

Drive continuous improvement initiatives to enhance dispatch efficiency and accuracy.

Key Performance Indicators (KPIs)

Average TAT (Turnaround Time) for dispatch completion

On-time Dispatch % (vs. planned schedule)

Dispatch Accuracy Rate (correct items and quantities delivered)

Cost Efficiency in dispatch operations

Inter-team Coordination Efficiency and issue resolution speed

Qualifications & Experience

Graduate in Supply Chain, Operations, Logistics, or related field.

4–8 years of experience in dispatch / logistics / operations management, preferably in

manufacturing, interiors, or related industries.

Strong understanding of inventory, logistics, and dispatch planning systems.

Proficient in Excel, ERP systems, and dispatch tracking tools.

Excellent coordination and communication skills.

Ability to handle multiple priorities and work under pressure.