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Customer Support Engineer
TIGI HRAhmedabad, Gujarat, India1 day ago
Job descriptionApplication support experience Proficiency in Linux, Networking, and basic DB knowledge Strong communication and problem-solving skills Positive, customer-first attitude RedHat / DB / Microsoft Admin Certifications Experience with SLA, escalations, and time-series databases.
Position : Technical Support Engineer (Ahmedabad | WFO)
Experience : 2–4 Years
We're looking for a proactive and technically skilled Customer Experience Engineer to join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM / ticketing systems — all while meeting customer SLAs and satisfaction goals.
🔧 Key Responsibilities :
- Provide technical support and issue resolution
- Handle tickets via ITSM and meet SLA targets
- Troubleshoot using Linux, networking, and virtual environments
- Maintain documentation and RCA reports
- Ensure a collaborative team environment
✅ Skills Required :
⭐️ Nice to Have :
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Customer Support Engineer • Ahmedabad, Gujarat, India
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