Associate Telecommunications Operations Specialist

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Telecommunications Specialist is a developing subject matter expert, responsible for ensuring that all invoices are processed through First Level Approval (FLA) processes within agreed Service Level Agreement (SLA) and Key Performance Indicators (KPIs).

This role ensures that all invoice validations are performed, and all exceptions are researched and resolved for high profiled clients and is also responsible for proactively reaching out to carriers and clients to resolve invoice approval outstanding issues and avoid late payments.

Key responsibilities :

• Subject matter expert who encourages a streamlined work flow and possesses an end-to-end process knowledge of FLA, validations, dispute management, bill pay process, client / carrier interactions, late payment and missing invoice analysis, process exceptions and controls.
• Ensures that all invoices are being processed through FLA and validations to meet SLAs and KPIs
• Keeps management updated of potential invoice processing issues.
• Responsible for proactively reaching out to carriers and clients to resolve any invoice approval and outstanding issues that could adversely affect the client health.
• Assists with client or vendor escalations.
• Identifies any IT related issues and communicate them effectively via logging an ITSM ticket.
• Provides invoice management services to assigned clients serving as liaison to the client by providing overall accountability and acting in the client's interest to manage telecommunications cost allocation and invoice exception management.
• Performs standard invoice validation checks, documenting and resolving exceptions following the appropriate handling procedures.
• Follows client invoice exception business rules and guidelines, as appropriate.
• Ensures that all invoice items are assigned appropriate general ledger codes in accordance with the client's general ledger procedures, contacting clients for coding information as needed.
• Ensures that services are billed to proper legal entity names and resolves errors with the carriers (applies to US clients only).
• Validates that all invoices are received when expected and escalates and resolves late / missing invoices to the carrier. This function may also result in reporting accrued items to the client.
• Identifies missing payments from previous invoices and interfaces with telecommunications provider to resolve missing payment / cash application errors.
• Interfaces with client's telecommunications service providers (carriers) to resolve exceptions and ensures that invoices are re-issued correctly or that credits are validated on client's invoices in accordance with exception management and client's business rules.
• Performs any other related task as required.

To thrive in this role, you need to have :

Academic qualifications and certifications :

Required experience :

Workplace type : Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us .

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Skills Required

Wireless Services, Dispute Management