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Operations Associate

Yuma EnergyBengaluru, Karnataka, India

7 days ago

Job description

About Yuma

We are an Energy-as-a-Service company on a mission to build a sustainable future where transportation is accessible, affordable, and carbon-free. Backed by mobility technology company Magna and India’s largest shared electric micro-mobility player, Yuma, we offer India’s largest Battery-as-a-Service (BaaS) platform for two-wheelers, helping redefine urban mobility with reliable, convenient, and efficient access to energy.

Role Summary

As a Monitoring Associate, you will be part of the Network Operations Center (NOC) at Yuma, ensuring the smooth execution of day-to-day operations of Yuma Batteries in the field. Your role will include executing operational processes to improve efficiency. Additionally, you will play a key role in customer support, assisting customers over chat and calls whenever required.

Key Responsibilities

Operations Management : Oversee daily operations and execute planned strategies for City Operations.
Process Execution & Optimization : Understand existing processes, execute them effectively, and identify areas for efficiency improvements for field staff.
Field Coordination : Work closely with the field team, evaluate operations, execute Standard Operating Procedures (SOPs), take corrective actions, and strengthen Yuma’s on-ground presence.
Battery Quality Management : Execute projects to maximize the quality and availability of batteries in the field.
Control Room Operations : Be part of the control room team to enhance operational efficiency on the ground.
Customer Support : Assist customers over chat and phone calls as needed, resolving queries and ensuring smooth battery operations.

Key Requirements

Good communication skills in English and Hindi (mandatory).

0-1 year of experience in operations management, preferably managing field staff.

Ability to adapt to the dynamic nature of on-ground operations.

Preferred backgrounds : E-Commerce, Logistics, or Mobility sectors.

Willingness to work in night shifts and a 6-day work week.

Shift Details

This role requires working in three rotational shifts (rotating every 15 days) :

1.Morning shift : 6 : 00 AM – 2 : 00 PM

2.Afternoon shift : 2 : 00 PM – 10 : 00 PM

3.Night shift : 10 : 00 PM – 6 : 00 AM (Night Shifts are WFH)

What We Offer

A friendly and inclusive culture where your ideas and opinions are valued.

An exciting career journey that will challenge and reward you in multiple ways.

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Associate Operation • Bengaluru, Karnataka, India