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Sales Training Manager
Sales Training ManagerConfidential • Gurugram, Gurgaon / Gurugram, India
Sales Training Manager

Sales Training Manager

Confidential • Gurugram, Gurgaon / Gurugram, India
19 days ago
Job description

Training Design and Delivery :

  • Develop and implement training modules that cater to both new and experienced sales employees.
  • Establish benchmarks for OJT and CRT; ensure trainees meet or exceed these performance

criteria.

  • Customize training content based on the skill level and experience of the participants.
  • Deliver engaging CRT sessions covering product knowledge, sales techniques, and
  • communication skills.

    On-the-Job Training (OJT) :

  • Provide hands-on coaching during live customer interactions, ensuring adherence to sales best
  • practices.

  • Assess trainee performance during OJT and offer actionable feedback for improvement.
  • Evaluate and certify OJT performance against pre-defined benchmarks before deployment.
  • Classroom Training (CRT) :

  • Conduct structured CRT sessions focused on theoretical and practical aspects of sales.
  • Use interactive teaching methods such as case studies, role-plays, and group discussions.
  • Monitor trainee progress during CRT and ensure they meet training benchmarks.
  • Training for Experienced Employees :

  • Design and deliver upskilling programs for experienced employees to enhance their sales
  • performance.

  • Introduce advanced sales techniques, objection handling, and negotiation skills.
  • Provide refresher courses based on performance gaps identified in collaboration with the quality
  • team.

    Collaboration and Continuous Improvement :

  • Partner with the quality team to identify training needs and incorporate feedback into training
  • modules.

  • Analyze sales quality reports to address recurring issues through targeted training.
  • Regularly update training materials to reflect changes in products, services, or market trends.
  • Performance Tracking and Reporting :

  • Use assessments, quizzes, and practical evaluations to measure training effectiveness.
  • Maintain records of training attendance, progress, and post-training performance.
  • Report training outcomes and improvement metrics to senior management.
  • Skills Required

    Communication Skills, Performance Tracking, Sales Techniques, Coaching, Negotiation Skills, Product Knowledge, Training Design, Reporting, Objection Handling

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    Training Manager • Gurugram, Gurgaon / Gurugram, India

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