Job Purpose
Provide support for daily IT operations, including infrastructure management and advanced technical
areas.
Primary
Duties and responsibilities :
- Provide technical support for various IT systems, including Active Directory, Google Workspace,
- Office 365 and PBX systems.
- Manage and troubleshoot firewalls and network security issues.
- Assist in the implementation and administration of IT service management processes.
- Handle escalations and resolve complex technical issues in a timely manner.
- Collaborate with clients to understand their IT needs and provide tailored solutions.
- Conduct training sessions IT systems and best practices.
Secondary
Collaborate with clients to understand their IT needs and provide tailored solutions.Conduct training sessions IT systems and best practices.Qualification
Qualification & Experience :
Bachelor's degree in IT, Computer Science, or a related field.Relevant certifications (e.g., ITIL, CompTIA, Microsoft) are a plusExperience
5 - 8 years experience
Job Location : Kochi
Skills Required
Technical Support, Network Security, Active Directory, It Service Management, Office 365, Firewalls