▷ Apply in 3 Minutes! Process Excellence Manager

Sutherland is seeking an organized and reliable person to join us as a Process Excellence Manager - Insurance Vertical.

We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities :

Continuous Improvement & Transformation

• Apply Lean / Six Sigma methodologies to improve performance, reduce waste, and enhance productivity across multiple sites and functions.
• Lead transformational initiatives to adapt operations in line with evolving industry and market trends.
• Define, optimize, and maintain end-to-end processes to ensure maximum efficiency.
• Lead SLA baselining, AHT optimization, and KPI tracking to meet and exceed operational targets.

Project Leadership & Delivery

Stakeholder Collaboration & Change Management

Performance Measurement & Governance

Requirements :

Education : Bachelor’s Degree required; MBA preferred.

Certification : Certified Six Sigma Black Belt (mandatory; Green Belt acceptable with significant Black Belt project experience).

Experience :

Soft Skills :