Senior Process Excellence Manager

Shift : General Shift, All 5 Days WFO

Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering

Exposure to ISO, CMMi or COPC will be added advantage

Consulting experience in Shared Services Set up / BPO space is desirable

Single point of contact for Quality Support of Client Account(s).Connect and collaborate with Client PgMs independently on daily basis

Lead and guide a team of Improvement Consultants

Ensuring Implementation of Quality Standards in the account

Design and deploy consistent improvement framework to enhance customer satisfaction

Facilitation of Metrics Management. CPMs / KPIs

Providing High Quality Business analytics support to Management team

Execute client projects on cost reduction, customer experience improvement, process re-engineering, process improvement, workforce optimization

Project planning, project management, change management at client locations, stakeholder management & communication

Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation

Benchmarking processes, Management dashboard set up & building the best practices repository.

Leverage business optimization & innovation tools & application for process re-engineering

Bring in expertise regarding moderate AI / ML capability driven transformation experience

Any experience in driving process improvement in Geo-Maps and SDV space will be added advantage

Keep oneself updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems

Ensure that all company information which includes customer information are kept confidential and secured as part of the Organizational Policy