No longer accepting applications
Head – Human Resources (Tech Support / BPO)
Spot Your Leaders & Consultingtamil nadu, tamil nadu, in1 day ago
Job descriptionAct as a strategic advisor to the Tech Support business leadership on organization design, manpower planning, talent management, and workforce effectiveness. Partner with business heads to align HR strategies with business goals, ensuring people priorities directly support growth, quality, and customer-centric outcomes. Drive organization change initiatives in alignment with business transformation, automation, and digital initiatives in the Tech Support function. Lead end-to-end workforce planning for large-scale Tech Support operations, including ramp-ups, attrition control, and engagement strategies. Build strong talent pipelines for leadership and niche tech support roles; implement succession planning and internal mobility programs. Collaborate with Talent Acquisition for volume and leadership hiring in line with forecasted business needs. Design and drive employee experience and engagement programs to build motivation, recognition, and belonging within large delivery teams. Partner with operations to strengthen employee communication, grievance redressal, and engagement at the floor level. Implement retention and career progression frameworks tailored to the support environment (voice, chat, tech-enabled roles). Drive performance management cycles, goal setting, and talent calibration in collaboration with business and HR COEs. Strengthen leadership capability through targeted development interventions and learning programs for team leads, managers, and delivery heads. Promote a culture of continuous feedback and accountability. Partner with Compensation & Benefits and HR Operations teams to ensure competitive pay structures, compliance with statutory requirements, and efficient HR service delivery. Monitor HR metrics (attrition, absenteeism, internal mobility, diversity, training coverage, etc.) and drive corrective actions. Ensure HR processes and policies are aligned with corporate standards and tailored for operational excellence.
Key Requirements
- Experience : 15+ years of HR experience with at least 5 years in a senior HRBP / HR Head role managing large operations (2,000+ employees) in a Tech Support / BPO / CX services / IT operations setup.
- Education : MBA / PGDM in Human Resources or equivalent.
- Strong understanding of HR business partnering workforce analytics, engagement frameworks, and talent management practices.
- Proven ability to partner with business and lead large cross-functional HR teams in a fast-paced, global environment.
- Hands-on leader with excellent interpersonal skills, agility, and a bias for execution.
- Experience managing HR for multi-shift and 24x7 operations will be a distinct advantage.
Key Responsibilities
Strategic HR Business Partnering
Talent Management & Workforce Planning
Employee Engagement & Retention
Performance Management & Capability Building
Compensation, Compliance & HR Operations
Create a job alert for this search
Human Resource • tamil nadu, tamil nadu, in
Related jobs
)
- Promoted
Business Head
Matrimony.com Limitedtamil nadu, tamil nadu, in Ltd is India's first pure play Wed-Tech Company to get listed on BSE and NSE.Its flagship brand Bharat Matrimony is the largest and the Most Trusted Matrimony Brand (as per the Brand Trust Report 2...Show moreLast updated: 30+ days ago
- Promoted
Head – Yield Management System
Tata ElectronicsTiruchirappalli, IN Tata Electronics Private Limited (TEPL) is a greenfield venture of the Tata Group with expertise in manufacturing precision components.
Tata Electronics (a wholly owned subsidiary of Tata Sons Pvt.I...Show moreLast updated: 30+ days ago
- Promoted
Head of Information Technology
Talent Zone Consultanttiruchirappalli, tamil nadu, in We’re Hiring : Head of Software Engineering – India / remote 🚀.We are looking for an experienced technology leader to head our software engineering team in India.
The ideal candidate will bring a stro...Show moreLast updated: 30+ days ago
- Promoted
Head Thermal project
MNCTiruchirappalli, IN Plan, lead, and deliver on key engineering for.Thermal equipment’s like furnaces.Development and sustenance of engineering equipments, processes and systems.
Meeting the targets around Quality, Deli...Show moreLast updated: 30+ days ago
- Promoted
Head of New Product Development (NPD)
Blue Signal SearchTiruchirappalli, IN Head of New Product Development (NPD).Nationwide (Remote – with up to 50% international travel).Fluency in English is essential for collaboration across our global teams.
Aesthetic Medicine, Consume...Show moreLast updated: 30+ days ago
- Promoted
Human Resources Business Partner
HireologistTiruchirappalli, IN We are a globally recognized UX Design and Development agency specializing in full-service web, mobile, and enterprise application solutions.
Since 2013, we’ve successfully built over 100+ products ...Show moreLast updated: 1 day ago
- Promoted
- New!
Plant Head
Blue Genes Research (BGR)Tiruchirappalli, IN Hiring Now : Plant Head – Leading Manufacturing Group (India & Asia).Full-time | Leadership Role | Steel, Automotive, Precision, Tubes or pipes.
On behalf of a renowned global manufacturing group, we...Show moreLast updated: 10 hours ago
- Promoted
- New!
Chief Technology Officer and Co-Founder- Bio-based Composites
HempCoreTiruchirappalli, IN Chief Technology Officer (CTO) – Bio-based Composites.Co-founder / Equity + Salary after funding.We’re seeking a visionary Material Scientist or Mechanical Engineer to lead R&D and product formulat...Show moreLast updated: 16 hours ago
- Promoted
Human Resources Intern
Strive PartnersTiruchirappalli, IN Job Title : Human Resource Intern.Stipend : ₹6,000 – ₹10,000 / month + Incentive.Working Days : Monday to Friday.Working Hours : 9 : 30 AM to 6 : 30 PM (9 hours daily, including breaks).Strive Partners is a ...Show moreLast updated: 22 days ago
- Promoted
AVP / VP - Business Head - Consumer-Tech
Kwan VenturesTiruchirappalli, IN Partner with the leadership team to define and execute the company’s growth strategy across online and offline channels.Translate strategic goals into operational plans with measurable outcomes and...Show moreLast updated: 1 day ago
- Promoted
- New!
Head of Growth
SheHealsTiruchirappalli, IN Growth Manager – SheHeals (Bangalore / In Office).She Heals is a women-led wellness brand building India’s first holistic platform for.
Endometriosis, Adenomyosis, and Hormonal Health.We’re on a mis...Show moreLast updated: 16 hours ago
- Promoted
Human Resources Manager
OSWAL PUMPS LIMITEDTiruchirappalli, IN We’re Hiring : HR Manager (12+ Years Experience).Qualification : MBA in Human Resource Management.Experience : 12+ Years (preferably in Manufacturing / Engineering Industry).
Established in 2003, Oswal P...Show moreLast updated: 1 day ago
- Promoted
Chief of Staff
Confidential JobsTiruchirappalli, IN Indonesia’s micro, small, and medium enterprises (MSMEs).We’re building tools and products that enable millions of small businesses to thrive in a digital-first economy.
With a strong product-market...Show moreLast updated: 30+ days ago
- Promoted
Head of Sales
AviateTiruchirappalli, IN At Humantic AI, our mission is to humanize the internet.Our product is at the cutting-edge of AI, Psychology and large-scale data.
We believe that we have an opportunity (and even a responsibility) ...Show moreLast updated: 30+ days ago
- Promoted
Head of Human Resources
OrcapodTiruchirappalli, IN We are Hiring : HR Head (Senior Manager / AVP Level).Are you a people-driven HR professional ready to step into a.Lead HR Operations, Employee Engagement, Onboarding & Induction, and Performance Man...Show moreLast updated: 10 days ago
- Promoted
- New!
Head – Human Resources
Chatha Foods LimitedTiruchirappalli, IN Corporate Office – Chatha Foods (Mohali, Punjab).To lead the Human Resources function at Chatha Foods by designing and implementing progressive HR strategies,.
The HR Head will align people strategy...Show moreLast updated: 10 hours ago
- Promoted
- New!
Center Head
Unacademytamil nadu, tamil nadu, in Unacademy is India’s largest learning platform, built with a mission to democratize education for every learner.What began as a humble YouTube channel has evolved into a robust education ecosystem ...Show moreLast updated: 22 hours ago
- Promoted
Head of Growth & Partnerships
President Educationtamil nadu, tamil nadu, in President Education Company specializes in ‘Edutravel’, a model that combines travel with learning experiences.Partnering with universities in Singapore, Dubai and London, we offer certified progra...Show moreLast updated: 1 day ago