Customer Success Engineer Cloud Security || On-site

You will act as a trusted technical advisor to our customers to help with public cloud security adoption, and to accelerate business value and ROI. In this role, you will work closely with customer Security Architects, Security Engineers, InfoSec and DevOps teams within mid-to-large enterprises to implement best-in-class cloud security solutions.

From day one, you will roll up your sleeves and hit the ground running and bring all of your experience to the team to increase customer satisfaction, value, retention, and expansion of our footprint. Most importantly, you have a positive, can do attitude and a passion for delivering technical solutions in a fast-paced environment.

Job Role & Responsibilities

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing security solutions to achieve their business and security objectives
• Assist customers in implementing custom integrations and workflows to ensure security solutions are fully integrated into their security operations center.
• Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams.
• Serve as a customer advocate in influencing product roadmap and improvements.
• Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence programs.
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map product features and associated business benefits to address their needs.
• Our Security team is critical to our success and mission. As part of this team, you enable customers by providing support to clients after they have purchased our products. Our dedication to our customers doesn t stop once they sign it evolves. As threats and technology change, we stay in step to accomplish our mission.
• You ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised in fact, you ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
• The candidate is expected to comply with the company s policies and procedures.

Required Skills

Skills Required

Strong Cloud Platform Expertise (AWS, DevOps & Infrastructure Automation Tools, Cloud Security & Compliance, Customer-Facing Experience & Escalation Management