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Onboarding Executive
ConfidentialMumbai9 days ago
Job descriptionDescription Responsible to onboard the customer by understanding the requirements and providing optimum solutions Share best practices with the customer Provide product training to customers and coordinate for User Acceptance Training Take ownership of customer issues reported and ensuring they are resolved satisfactorily Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base, tech notes and articles Identify process improvements
Requirements :
- Minimum of 2-6 years experience in the software / tech industry
- Willing to work in US / UK / EMEA shift
- Understanding of SaaS products
- Understanding of different technology stacks, programming concepts, integrations (REST APIs) with cloud systems
- Fast learner and can pick up new technologies
- Excellent written and verbal communication skills
- Soft skills to interact with customers over the phone or video calls
- Capable of working with cross-functional teams to solve business and tech problems
- Project management skills
Skills Required
Software Development, Saas, Project Management, Programming, Communication Skills
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Onboarding Executive • Mumbai
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