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Onboarding Team Leader - Video KYC-Digital Banking Kotak 811-CEC-VKYC

Onboarding Team Leader - Video KYC-Digital Banking Kotak 811-CEC-VKYC

ConfidentialThane, India
8 days ago
Job description

Description for Internal Candidates

Job Role :

  • . Video call customers to complete the Full KYC
  • . Verify the details submitted by the customer while opening the account and Documents submitted are matching
  • . Ensure VKYC is completed by the Right Party only
  • . Should maintain a good relationship with the customer throughout the KYC process.
  • . Cross-sell other banking products.
  • . Give complete and correct information on all the products pitched to the customer
  • . Take call backs in case the customer is busy and ensure the follow up is done on time
  • . Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
  • . Meet targets on conversion and Cross selling as defined from time to time.
  • . Ensure customer 'delight' and consistent service experience, including timely resolution of customer queries / issues.
  • . Adherence to Information Security norms & quality process norms.
  • . To be aware of and comply with any updates about the process
  • . Act on the feedback given by Team Leader / Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance

Job Requirements :

  • . Graduate with decent English communication.
  • . Candidates with fluency in local languages will be an added advantage (Telegu, Kannada, Tamil, Malayalam, Marathi & Gujarati)
  • . Candidate should have a pleasing personality and should be presentable.
  • Male Candidate should be well groomed with no visible tattoos, piercing, fancy hair colour, Formal attire which should be clean and well ironed, tie, etc.
  • Female Candidate should be well groomed, decently dressed, no Tatoos / Inks, no fancy hair colour (Streaks), and light makeover.
  • Should be dedicated and display integrity.
  • Willingness to learn with an attitude of continuous improvement.
  • Willing to work in rotating shifts
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    Team Leader • Thane, India