NICE CXone

NICE - CXone

Primary Location : Noida / Chennai / Bengaluru / Hyderabad / Pune

Experience : 14+ years

Position Overview (Job Summary) :

The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing, and ensuring performance and compliance. The role requires strong technical expertise, problem-solving skills, and the ability to collaborate with cross-functional teams.

Primary Skills :

• NICE CXone Studio scripting and IVR call flows
• NICE CXone APIs and SDKs
• ACD, IVR, WFM, QM, Analytics, Reporting modules
• Omnichannel configurations (voice, email, chat, SMS, social)
• API-based integrations (REST / SOAP, web services)
• Cloud architecture (AWS / Azure / GCP)
• JavaScript, Python, .NET (preferred)
• CRM integrations (Salesforce, ServiceNow, MS Dynamics)

Secondary Skills :

Experience :

Role and Responsibilities :

A. Key Responsibilities

B. Additional Responsibilities

Educational Qualification :

Not explicitly mentioned (typically a Bachelor's degree in Computer Science, IT, or related field is expected)

Certifications (Preferred) :