NICE CXone

NICE - CXone

Primary Location : Noida / Chennai / Bengaluru / Hyderabad / Pune

Experience : 14+ years

Position Overview (Job Summary) :

The NICE CXone Developer will be responsible for designing, developing, and maintaining contact center solutions using NICE CXone. This includes scripting IVR flows, integrating third-party systems, optimizing omnichannel routing, and ensuring performance and compliance. The role requires strong technical expertise, problem-solving skills, and the ability to collaborate with cross-functional teams.

Primary Skills :

• NICE CXone Studio scripting and IVR call flows
• NICE CXone APIs and SDKs
• ACD, IVR, WFM, QM, Analytics, Reporting modules
• Omnichannel configurations (voice, email, chat, SMS, social)
• API-based integrations (REST / SOAP, web services)
• Cloud architecture (AWS / Azure / GCP)
• JavaScript, Python, .NET (preferred)
• CRM integrations (Salesforce, ServiceNow, MS Dynamics)

Secondary Skills :

Experience :

Role and Responsibilities :

A. Key Responsibilities

B. Additional Responsibilities

Educational Qualification :

Not explicitly mentioned (typically a Bachelor's degree in Computer Science, IT, or related field is expected)

Certifications (Preferred) :

Skills Required

API-based integrations REST SOAP web services, ACD IVR WFM QM Analytics Reporting modules, Cloud architecture AWS Azure GCP, Omnichannel configurations voice email chat SMS social, NICE CXone Studio scripting and IVR call flows, JavaScript Python .NET preferred, CRM integrations Salesforce ServiceNow MS Dynamics, NICE CXone APIs and SDKs