Manager | Credence Global Solutions

• Develop and administer single or multiple clients business with deployment of resources ranging between 100 to 200 FTEs.
• Design and execute internal business processes to meet client SLA / work standards.
• Ensure full compliance with all company, departmental, legal, and regulatory requirements.
• Demonstrate effective verbal and written communication with clients, management and across functions.
• Develop and execute innovative strategies to improve and secure business delivery.
• Solid skills of persuasion and negotiation, paired with an innate ability to develop trust, confidence and consensus.
• Ensure that the assigned portfolio meets client and internal company performance benchmarks.
• Actively develop the management capabilities and business acumen of direct reportees, and drives the development of team members, ensuring full and well-rounded team competency.
• Innovate and drive dialer, skip tracing, performance improvement plan and strategies.
• Host monthly business reviews.
• Employee development, engagement and retention

Desired Skills

• At least 2 years of experience as an AM-Operations.
• 5 years of experience in the BPO business. Prior third party/first party collections experience.
• Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
• Willingness to work night shifts.
• Expertise with MS Office tools like PowerPoint, Excel, etc.
• Preferred Qualification Any Graduate.

Skills Required
Compliance, Client Management, Negotiation, Process Design, Team Development, Communication