Multi-Unit Restaurant Operations Lead

We are looking for a dynamic and results-driven Area Operations Manager to lead the performance and growth of multiple restaurant outlets within a designated territory. The ideal candidate will ensure operational excellence, drive profitability, maintain brand standards, and deliver exceptional guest experiences across all units

Key Responsibilities - Operational Excellence

• Oversee daily operations of all restaurants in the assigned area, ensuring smooth functioning and adherence to brand standards.
• Conduct regular audits on service quality, hygiene, safety, and compliance (FSSAI, fire, etc.).
• Monitor key operational metrics — sales, costs, customer satisfaction, and staff performance. People Management
• Lead, train, and motivate restaurant managers and their teams to achieve operational targets.
• Ensure optimal staffing levels, workforce scheduling, and compliance with labor standards.
• Identify and develop high-potential team members for future leadership roles. Financial Performance
• Drive growth and profitability across outlets by optimizing costs and improving efficiency.
• Analyze P&L statements and develop action plans to meet revenue and margin goals.
• Monitor inventory, wastage, and food cost control in coordination with the central supply and kitchen teams. Customer Experience
• Champion a culture of exceptional service and guest satisfaction.
• Address escalations and implement initiatives to improve Net Promoter Score (NPS) and feedback ratings.
• Ensure consistent product quality and service delivery across all outlets. Business Planning & Execution
• Execute marketing, promotional, and operational initiatives across all assigned stores.
• Support new store launches — from pre-opening readiness to post-launch stabilization.
• Collaborate with support functions (HR, Supply Chain, Marketing, Finance) for smooth operations.

Key Skills & Competencies

Qualification