▷ 3 Days Left! Customer Support Executive

Functional / Business Responsibilities :

• Comprehend and resolve the Customers concerns / requirements by gathering / recording an appropriate level of information to determine the nature of the query / request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
• Provide / take relevant information and update the system / s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written / verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken
• Ensure complete participation and contribution in organization / process level initiatives that may be implemented from time to time to improve efficiency
• Ability to understand and handle irate customers
• Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
• No target or field work

Requirement : - Graduation is mandatory

Salary : - Up to 3.5 LPA (based on interview performance and experience)

Work location : - Vashi, Navi Mumbai

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