Team Leader - Telesales

JOB PROFILE

Position Relationship Manager Location Coimbatore

Reports to Team Leader Category Telesales

Reporting Grade M9-M7

Our Purpose

At Niva Bupa, our purpose is 'to give every Indian the confidence to access

the best healthcare'

Our Values

Commitment

Innovation

Empathy

Collaboration

Transparency

Proficiency

Level

(Please Tick)

L1 : - HEAD OF FUNCTION / BUSINESS (Sr. Leadership Team)

L2 : - MANAGER OF MANAGER

L3 : - MANAGER

L4 : - INDIVIDUAL CONTRIBUTOR

About Niva Bupa Health Insurance Company

Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance

Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI

LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare

company with a legacy of providing specialized healthcare services for over 70 years.

Niva Bupa's growth story has been phenomenal. We are one of the fastest growing Stand Alone

Health Insurers in the country with a current employee strength of 7000+ with growth rate of

154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house

claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By

2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to

achieve it.

Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the

best workplaces in the BFSI industry.

Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce,

and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation,

disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles

are led by women. We welcome specially-abled professionals to join our team.

Key Roles & Responsibilities

Primary Role Description

• To achieve sales targets using consultative sales approach, whilst ensuring service

levels and customer satisfaction remain paramount.

Key Roles & Responsibilities

To manage personal workloads efficiently & create opportunities to achieve and increase sales,

persistency and conversion targets.

To ensure minimum phone statistic requirements are met.

To ensure minimum productivity standards are met at all times.

To use solution / consultative selling approach to provide the most appropriate recommendations for

prospective Niva Bupa customers.

Driving new sales.

Delivery of revenue across all products.

Providing world class customer experience.

Needs to have a clear understanding of the internal and regulatory policies.

Requirements - Education & Certificates

Any Graduate

Language Required

Malayalam

Tamil

Skills Required

consultative sales , Outbound Sales, Customer Experience