Loan Servicing Business Manager – Associate

The Loan Servicing Business Manager â€' Associate (602) is a key role within the Loans group, focused on supporting banking operations. This position involves executing essential tasks and requirements to ensure smooth office functioning. It offers the opportunity to make a meaningful impact and gain broad exposure to the financial industry.

As a Business Manager - Associate in our Wholesale Lending group, you will be responsible for maintaining successful daily business practices and oversee daily team activities to ensure compliance with Service Level Agreements (SLAs). The ideal candidate will have a track record of outstanding management of day-to-day operations, including production, human resources, and accounting processes. This person will be a motivated leader who thrives on creating and sustaining a climate of inclusion, trust, and productivity. This role offers a unique opportunity to develop your skills in managing people & process while making a significant impact on our operations.

Job responsibilities

• Manage initiatives to resolve diverse problems identified by the Wholesale Lending Loan Operations India team.
• Advise and influence senior leaders on key business decisions and major change initiatives.
• Develop high-impact presentations for internal and external stakeholders.
• Execute creative analyses and provide insights to identify issues and arrive at recommendations.
• Provide reporting and analytics support on key projects and programs.
• Assist in all BAU reporting, metrics, and scorecards.
• Assist with key project reports and Senior Executive packs.
• Manage appropriate governance around all aspects of Loan Operations initiatives, including people, technology, firm assets, regulatory, compliance, and
• inancial matters.
• Monitor resiliency processes to proactively manage risk.

Manage local administrative requirements and assist in pursuing seat sharing strategies to improve efficiency.

Required qualifications, skills and capabilities

Preferred qualifications, skills and capabilities

Skills Required

Tableau, Sharepoint, Data Visualization