Call Center Representative

We’re Hiring : Remote Customer Service Executive (India-Based | U.S. Dental Practice) Location :  Remote – Work from Home (India) Schedule :  Monday to Friday | 8 : 00 AM – 5 : 00 PM CST (Evening Shift – India Time), Saturdays as needed Salary :  Approx. ₹40,000 / month Company :  U.S.-Based Dental Organization About the Role : We are looking for a  professional, empathetic, and detail-oriented Customer Service Executive  to join our U.S.-based dental care and implant organization.This role is ideal for someone who enjoys  helping patients, managing communication, and ensuring smooth coordination between teams . You will be the first point of contact for patients, creating a positive and professional experience that reflects the quality of our dental practice. Key Responsibilities : Handle incoming and outgoing patient calls with professionalism and courtesy

Schedule, confirm, and manage patient appointments in the system

Provide accurate information about treatments, insurance, and office policies

Maintain detailed and accurate patient records

Coordinate with front desk, insurance, and clinical teams to ensure smooth operations

Follow up on treatment plans, recalls, and outstanding payments

Ensure all interactions meet company communication and service standards

Assist with administrative tasks and reporting as needed

Collaborate with U.S.-based offices and teams

Important – Please Read Before Applying Do  not  apply if you : Do not have  excellent English communication skills (spoken & written)

Do not have  a power backup (inverter)  and  stable high-speed internet connection

Do not send a  voice recording (audio introduction)  with your application

We are only considering  extraordinary candidates  who are confident communicators, reliable, detail-oriented, and tech-savvy enough to handle U.S. patient communication effectively. Required Skills & Qualifications : Fluent in English (spoken and written)

Minimum 1–2 years of experience in  customer service, call center, dental, or healthcare environment

Excellent listening, empathy, and problem-solving skills

Strong multitasking and time management abilities

Proficiency in MS Office and phone systems

Preferred : Experience in  dental or medical industry  is a plus

Knowledge of dental billing or practice management software

How to Apply (Strictly Enforced) : Send the following via  WhatsApp : +1 281-496-9576 Your  Resume

A short  Audio Introduction  — include your name, background, and why you’re the right fit

Applications without a voice recording will NOT be accepted or reviewed. This step is mandatory.