Customer Care Representative

About the job

Company Description

Muhurth is a contemporary brand rooted in the heritage of Kanjivaram textiles, blending tradition with modern luxury. For generations, we have been dedicated to preserving and evolving the craft of Kanjivaram weaving for a global audience. Every creation from Muhurth celebrates timeless artistry, ensuring the legacy of this fine craft endures for generations to come.

Role Description

This is a full-time remote role for an articulate, thoughtful and customer-focused Customer Care Representative to join our team remotely. The role goes beyond routine responses — it calls for someone who can understand customer intent, communicate with empathy, and guide them seamlessly toward a satisfying purchase experience.

Daily responsibilities include :

• Managing WhatsApp, email, and Instagram queries and conversations
• Responding promptly and thoughtfully to customer concerns
• Maintaining brand tone and professionalism in all interactions
• Collaborating with internal teams to ensure smooth order fulfilment and customer satisfaction
• Building relationships that translate inquiries into meaningful brand experiences

Qualifications

Compensation : ₹15,000 / month (Work-from-home role)

At Muhurth, every interaction is an extension of our artistry — we value people who bring thought, warmth, and precision to their work.