US English Process (International Voice Process )

We are seeking dynamic and articulate individuals for our US English Process (International Voice Process) . The ideal candidate will possess excellent verbal communication skills in English and a strong customer-centric approach. This role involves engaging with international clients, providing support, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and / or outbound calls with international clients, primarily from the US.
• Provide clear, concise, and accurate information or solutions based on client inquiries.
• Maintain a high standard of professionalism and courtesy in all customer interactions.
• Accurately document all customer interactions and resolutions in the system.
• Adhere to call quality metrics and service level agreements (SLAs).
• Collaborate with team members to share best practices and contribute to a positive work environment.
• Troubleshoot and resolve customer issues efficiently, escalating when necessary.

Qualifications

Skills

Skills Required

Documentation, International Voice Process, Communication Skills, Outbound Calls, Client Interaction, Professionalism