Operations Executive - Gurgaon

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil

PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one

pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI

aims to set new standards for customer service having operations across 300 locations in India.

For more details : https : / / www.rentokil-pestcontrolindia.com

Job Responsibilities

• Core Operations
• Ensure availability of qualified (trained & certified) Technicians at all time as per Technical

Training Guidelines.

retention of the assigned service area, as per Technical Training Guidelines & service SOPs.

condition to Technicians as per service SOPs.

assigned technicians to execute the job as per instructions received from Sales

Team / Service Docket.

providing refresher training to technicians on the updates as & when required.

requirements and as per myRentokil (for myR customer)

NOTE by self and the assigned technicians.

Customer complaints, Pest Audits, etc.- Resi & SA (including QSRs)

used in line with service SOPs

disposal of empty containers, used TG / Control board, pesticides wrappers and damaged

materials are disposed in line with SOP

followed periodically

entries are made in iCABS to achieve operations KPI of Branch.

competent manner and effectively follow the route plan and timings defined by Service

Planner.

1 development programs per year.

the Root Cause in iCABS to ensure proper ticket closure in time.

to reduce CO & ensure closure by monitoring open tickets on weekly basis

External)

deviations to line manager

available in branch, and near expiry materials are used first.

the target.

requirement and stock.

using rAuditor

agreed & discuss action plans to bring it within limits.

on the job coaching to create density of customers.

Manager on day to day basis

mismatch, etc.

Key Result Areas

re-train Technicians with more than 3 complaints per month.

L-2 within 9-months of Joining)

Requirements

Competencies (Skills essential to the role) :

Educational Qualification / Other Requirement

pest management or service industry is desirable.

equivalent)

Benefits

What can you expect from RPCI

➔ Our values lie at the core of our mission and vision. We believe that it's our people who

Make Our Company What It Is. We Believe In

DEI statement : At RPCI, we believe in commitment to build an inclusive, varied workplace

welcoming to people of all backgrounds.

Skills Required

Equipments, Word, Powerpoint, service processes , Excel, Chemicals