Account Management : Serve as the primary point of contact for key B2B clients, managing relationships to ensure satisfaction and long-term partnership.Revenue Growth & Retention : Drive revenue growth through cross-selling and up-selling within existing accounts while maintaining high retention rates.Strategic Account Planning : Develop and execute comprehensive account plans, identifying key opportunities and aligning company solutions with client business goals.Client Relationship Building : Build and maintain strong, long-term relationships with senior-level stakeholders and decision-makers in client organizations.Customer Success Advocacy : Collaborate with internal teams, including customer success and product development, to ensure clients receive optimal value from our software solutions.Solution Selling : Present tailored solutions to meet client needs, positioning the company as a trusted partner in achieving their business objectives.Contract Renewals & Negotiations : Lead contract renewal discussions, ensuring favorable terms for both the company and the client while maximizing revenue.New Business Development : Identify and pursue new business opportunities within the existing client base, including expanding into new departments or regions.Client Engagement : Regularly engage with clients through face-to-face meetings, virtual consultations, and product demonstrations to keep them informed of new product features, upgrades, and industry trends.Problem Resolution : Act as a liaison between clients and internal teams to address and resolve any issues, ensuring a seamless customer experience.Market & Industry Knowledge : Stay updated on industry trends, competitor products, and market dynamics to provide valuable insights and strategic advice to clients.Sales Reporting & Forecasting : Provide regular updates on account performance, sales forecasts, and pipeline management to senior leadership.Preferred candidate profile
- Experience : 10+ years of B2B Application field sales experience, with a strong background in account management within the software or technology sector and knowledge of life science vertical.
- Track Record : Proven success in meeting and exceeding sales targets, with a history of managing complex, multi-year enterprise deals.
- Account Management Expertise : Strong experience managing large, enterprise-level accounts, with a focus on both client retention and growth.
- Relationship Building : Excellent interpersonal skills, with the ability to develop and maintain relationships at all organizational levels.
- Solution Selling : Experience in consultative sales, with the ability to align software solutions with client business objectives.
- Negotiation Skills : Demonstrated strength in contract negotiation and deal closure, with experience managing high-stakes, complex deals.
- CRM Proficiency : Expert-level proficiency with CRM systems (e.g., Salesforce, Microsoft Dynamics) to track account performance and manage sales pipelines.
- Communication Skills : Strong written and verbal communication skills, with the ability to present to executive audiences.
Skills Required
Forecasting, Medical Devices, Erp, Relationship Building, Account Management, Life Sciences, Crm