Support Associate

Please note : Applications will be accepted only via this form → https : / / forms.gle / rVo9TKcnpx3LG37v9

About the job

Termgrid is building a new SaaS / Fintech category in the private debt markets. Our vertical-focused collaboration platform enables investment firms to streamline their debt financing workflows and gain strategic insights through a centralized transaction data hub.

The platform is currently used by 1100+ financial institutions and 25,000+ finance professionals worldwide. Some of the largest private equity investors (e.g., KKR, Apax ) and leading institutions (e.g., Goldman Sachs, JP Morgan ) rely on Termgrid to manage their most sensitive transactions.

We are seeking a Support Analyst to help deliver an exceptional client experience across our platform. You’ll work closely with clients, understand their businesses, and ensure seamless use of our technology. This high-visibility role offers exposure to the leveraged finance markets across the US, Europe, and Asia.

Why should you consider Termgrid?

The Mission : Long term success for Termgrid would mean that we have fundamentally changed the way $2 trillion private debt markets function. It's an opportunity to put a dent in the universe by influencing one of the key drivers of economic growth!

The Team : They say what matters most is who you work with. We are very fortunate to have a top-class founding / early team at Termgrid. Not only do we have seasoned founders building Termgrid, but also the team members bring with them over a decade of experience at financial powerhouse firms such as Providence Equity, Goldman Sachs and Citibank.

About the Role : We’re looking for motivated, detail-oriented team members eager to take on high-impact roles as we grow. This is a unique opportunity to help shape our product, build relationships with top-tier clients, and contribute meaningfully from day one.

Responsibilities :

Manage the ingestion and organization of client data across the Termgrid platform.

Assist the Sales team by preparing client materials and addressing product-related inquiries.

Create and maintain internal and external knowledge base articles.

Collaborate closely with our Product and Engineering teams to enhance our offerings.

Requirements :

Strong academic background with a degree in Finance, Business, Economics , or a related field.

2–3 years of experience in leveraged finance, investment banking, or private equity at a top-tier institution.

Passion for delivering exceptional client experiences and earning that “wow” from users.

Impeccable attention to detail and strong communication skills.

Solid understanding of corporate and leveraged finance concepts (e.g., term loans, syndications, capital structure).

High sense of ownership, systematic approach to work, and ability to prioritize effectively.

Comfortable collaborating across multiple time zones (US, EU, and Asia).

If you’re ready to make an impact and grow with us, we’d love to hear from you!

Please apply here : https : / / forms.gle / rVo9TKcnpx3LG37v9