Business Resiliency Analyst

Job Description

Join our dynamic Payments organization as an Incident Manager and play a pivotal role in safeguarding global payment operations. You will collaborate with cross-functional teams to resolve disruptions and ensure seamless service delivery. Be empowered to make a significant impact in a fast-paced, mission-critical environment.

As an Incident Manager in the Payments organization, you will be part of a global incident management team supporting 24 / 7, 365-day activity. You will lead efforts to mitigate business disruptions and restore services swiftly, working closely with Operations, Markets, Security Services, Commercial Bank, and Consumer and Community Banking. Your role is crucial in coordinating responses and driving successful outcomes during major incidents.

Job Responsibilities

• Coordinate business response across Operations, Client Service, and Product for major incidents.
• Create and maintain an effective Incident Management team for follow-the-sun coverage.
• Accept responsibility for organizing staff coverage during weekdays, weekends, and holidays.
• Contribute to incident-level reporting and presentations for leadership initiatives.
• Develop and conduct impact analysis using data analytics for root cause and improvement.
• Manage execution of actions to recover business services rapidly.
• Document and support return-to-business-as-usual strategies.
• Liaise with key stakeholders to support Payment Operations initiatives.
• Identify opportunities for strategic improvement and risk mitigation.
• Support team mission by collaborating across lines of business.
• Escalate and analyze incidents to ensure prompt resolution.

Required Qualifications, Capabilities, And Skills

Preferred Qualifications, Capabilities, And Skills

Bangalore day shift 4 : 30AM – 1 : 00PM, weekend coverage in rotation as duty Incident Manager. Depending on resource availability.

This role does not offer visa sponsorship.

This is full time 5 days in the office model currently.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and / or discretionary incentive compensation, paid in the form of cash and / or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability / Veterans

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Skills Required

Data Analytics, Incident Management, Analytical Skills, Itil