Global Billing Operations - Assistant Vice President

Job Title : Assistant Vice President - Billing

Reports To : Vice President - Global Billing & Operations

Department : Global Billing Operations

Job Summary :

The AVP - Billing provides leadership for multi-regional billing operations, ensuring high-quality service delivery, platform transition readiness, and process excellence. This role acts as a strategic partner across functions and supports transformation, automation, and compliance efforts.

Key Responsibilities :

Operational Leadership :

• Lead and manage billing teams across geographies, ensuring end-to-end process ownership and SLA adherence.
• Ensure operational delivery aligns with client contracts, internal controls, and industry regulations.
• Drive initiatives to reduce billing errors, improve turnaround time, and enhance customer satisfaction.
• Result-oriented with an ownership and accountability mindset
• Drive pay for performance and culture of performance differentiation
• Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally
• Embed risk excellence culture across the teams
• Encourage and drive a culture of change and ideation
• Lead / drive commercial acumen - review of cost / budgets
• Taking accountability of end-to-end outcomes as an enterprise, collaborating across functions / business and locations

Transformation & KPI Management :

Stakeholder Management & Communication :

Team Development & Compliance :

Qualifications :

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Skills Required

Leadership, Stakeholder Management, billing systems , strategic communication