We are Hiring For Service Desk - Pune

Greetings from Infosys BPM Ltd.,

We are hiring for Service Desk in Pune.

Please find below Job Description for your reference:

Infosys BPM Ltd. is hiring for (Service Desk)

• Job Location: Pune
• Qualification: Service Desk Full time Graduates
• Experience: 1 - 4 Years

Job Description: Senior Process Executive

Location: Pune

Employment Type: Full-Time.

Key Responsibilities:

• Excellent communication skills to attend/resolve client issues on calls/chat/mail.
• Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
• Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory
• General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
• Productivity applications like Microsoft office tools.
• Open to work in 24*7 and work from office environment
• Analytical problem solvers who will understand issues and to resolve customer issues
• Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently
• Being proactive and show the utmost respect for customers time
• Good time management, ensuring all contacts with customers add value
• Work from Office

Must adhere and non-negotiables:

• Excellent in communication.
• Need to work on US shift timings.
• Need to complete specific and dedicated training programs set by the client.
• 24*7 ,flexible shifts100% WFO, no hybrid

Preferred Qualifications:

Any Graduate - Additional certifications in customer service/upskilling

Preference will be given to the Immediate Joiners

Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Thanks & Regards,

Talent Acquisition Team

Infosys BPM Ltd

Skills Required
Active Directory, Control M, Ticketing Tools, Operating Systems, Vpn, Microsoft Office Tools, Cloud Computing, Networking, Remedy